General Info FAQs
Why Are Changes Happening at the Main Campus?
City of Hope is enhancing its facilities to deliver even better care for our patients and staff. Once the initial phase is complete, we will have doubled our patient parking capacity, built a state-of-the-art outpatient center and completed planning for a second inpatient tower to be connected to City of Hope Helford Clinical Research Hospital.
Where Do I Enter the Campus?
Please note that the main entrance has changed until further notice. Most patients and visitors should now enter campus via Village Road/Duarte Road or Buena Vista Street. All patients and blood donors visiting the Michael Amini Transfusion Medicine Center should enter the campus via Duarte Road and Circle Road and proceed to Parking Structure A.
Where Do I Park?
Self-parking is available free of charge at Lot G (Lot E for overflow). Valet parking ($4, or $2 with a disabled placard) is available at Helford Hospital. New patients attending their first appointment at the main campus can valet for free.
If you're donating blood or visiting the Amini Center, enter the campus via Duarte Road, turning onto Circle Road. Parking is available in Parking Structure A. If you're going in for treatment at the Outpatient Imaging Center, please park directly in front of the building in Lot D.
Do I Need to Bring Anything With Me?
Yes. Please bring your photo ID, insurance card, proof of vaccination or negative COVID-19 test (taken within the last 72 hours) with you to every appointment.
Who Can Help Me Find My Appointment?
A parking ambassador can help you locate a parking spot, and you can ask a staff member to escort you to your appointment.
Do I Have to Pay for Parking Now or in the Future?
No. Self-parking is free for patients and visitors.
How Can I Easily Locate a Parking Ambassador?
Parking ambassadors are stationed at Lots G (Lot E for overflow), A, B and D and at the Helford Hospital and Geri & Richard Brawerman Ambulatory Care Center entrances. Please look for staff wearing blue jackets, white polo shirts and blue shorts/pants.
Are There Services for My Family/Caregiver While They Wait for Me?
Yes, any family member or caregiver who accompanies you can be directed to our waiting area. They also have access to the City Café and visitor restrooms. For more information, go to our updated visitor policy page
Who Do I Contact if I Have Questions?
City of Hope’s Parking and Transportation team is available Monday to Friday from 8 a.m. to 4:30 p.m. You can contact them via phone 877-264-7275
/877-COH-PARK or email email@example.com
What Tools Are Available to Help Me Get to City of Hope and Get Around the Campus Once I Am There?
Our parking ambassadors are available to help. They can help you locate a spot or get to your appointment.