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Hope Virtual

Meet with your health care team from the convenience of home

Hope Virtual is a telehealth platform, accessed through your MyCityofHope account, that allows you to connect with members of your health care team at City of Hope through video on your smartphone, tablet or computer. Though not appropriate for all medical visits, Hope Virtual allows you to see your provider from home or wherever is most convenient for you, instead of having to drive to one of our facilities to receive care.

Keep in mind that during the COVID-19 public health emergency, many states offered exceptions for telehealth, e.g., waiving the licensure requirement. However, most of these temporary policies have expired or will expire. Also, if you're from outside of California, let City of Hope know because our providers may not have licenses to practice in your state.

Benefits of a Hope Virtual

Hope Virtual appointments through MyCityofHope offer many of the same benefits as an in-person visit, while saving travel time, limiting in-person contact, and making it easier to continue and coordinate your care.

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Safe

Having a televisit means saving travel time, avoiding germs and ensuring a safe social distance from others.

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Private and Secure

Just like an in-person visit, Hope Virtual is designed to be private, secure and HIPAA-compliant to safely and confidently connect you with your health care team online.

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Convenient

Televisits can be scheduled at a convenient time for you, based on your schedule, reducing both travel and wait times.

Request A Hope Virtual Appointment

Please fill out our Hope Virtual request form if you'd like telehealth services. Once you've submitted your request, our team will evaluate your eligibility or determine if you need an in-person appointment. Please note: Access to telehealth services depends on the rules of the state you're located in during your appointment. Once we've confirmed your televisit, we'll send an email with guidance on creating your MyCityofHope account and preparing for your first visit.

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Before Your Hope Virtual Televisit

Prior to your first Hope Virtual televisit, you will need to create a free MyCityofHope account if you do not already have one.

On your smartphone, tablet or mobile device (recommended):

Step 1: Download the City of Hope mobile application. (Download the app for iOS/Android)

Step 2: If you do not yet have a MyCityofHope account, you can sign up by clicking on "Log in" and “Sign up Now” on the login screen of the City of Hope app.

Step 3: Remember to save your login information. You will receive an appointment reminder in your MyCityofHope account. You will additionally receive a reminder text message if you opted to receive text messages.

On your computer:

Step 1: If you do not yet have a MyCityofHope account, navigate to MyCityofHope.org and click on “Sign Up Now".

Step 2: Remember to save your login information. You will receive an appointment reminder in your MyCityofHope account. You will additionally receive a reminder text message if you opted to receive text messages.

Starting Your Televisit

When it’s time for your Hope Virtual televisit:

Step 1: On the day of your scheduled visit, log into the City of Hope app on your mobile device or your MyCityofHope account on your computer and click on the “Visits” section located in the menu bar. *

Step 2: We suggest connecting to your appointment at least 15 minutes before your scheduled time to ensure your video, audio and internet are working properly. You may login as early as 30 minutes prior to the visit to ensure you are ready.

Step 3: Once you are logged in, tap "Begin Visit" to be let into the waiting room for your scheduled appointment.

Step 4: You may receive a phone call from your care team 15 minutes prior to your appointment to gather some general information before meeting with your provider.

Step 5: Begin your visit with your provider.

If you do not have a MyCityofHope account at the time of your appointment, you will receive a text message or email with a link to join your Hope Virtual televisit with your provider.

If you experience any technical problems, contact the Technical Support line at 844-777-4673.

Learn More About Preparing For Your Virtual Visit

Video: Now that you have your televisit scheduled, here are a few steps you can take to ensure you have a seamless experience with your provider.

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Patient Guide: A step-to-step guide to help you prepare for your televisit.

Download patient guide

Download patient guide - Spanish

MyCityofHope Patient Portal

The MyCityofHope patient portal allows you to easily manage your Hope Virtual and in-person appointments, in addition to receiving information about your health online. MyCityofHope provides secure access to your personalized Hope Virtual televisit, appointment notes, after visit summaries and lab results, all in one place

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With MyCityofHope, you can:

  • Request medical appointments.
  • Connect to Hope Virtual televisits.
  • View your health summary from the MyCityofHope electronic health record.
  • View test results.
  • Request prescription renewals or refills.
  • Access trusted health information resources.
  • Communicate securely with your care team.

Your care team may ask you to upload a photo to the MyCityofHope patient portal. Here's how.
 

Contact Us
For all technical questions, including MyCityofHope password resets and troubleshooting, contact Hope Virtual support (available 24/7).

COVID-19 Information

To keep our communities safe during the COVID-19 pandemic, City of Hope is moving some appointments to televisits using Hope Virtual. Many of our providers are offering scheduled televisits instead of in-person appointments using Hope Virtual via the MyCityofHope patient portal or the MyChart app.

 

Not all types of care are appropriate for a televisit via Hope Virtual. Depending on the need, you may still need to come in to see your provider. Your care team will reach out to your if they believe your appointment can be rescheduled as a televisit.

 

Frequently Asked Questions About Hope Virtual
I’m Having Difficulty Accessing Or Using MyCityofHope Or The City of Hope App – Who Can Help Me?
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For all technical questions, including password resets and troubleshooting, contact contact customer support at 844-777-HOPE (4673).

What Do I Need To Connect To My Video Visit?
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You will need to create or use your existing MyCityofHope account* to connect to your appointment. You can also access appointments via the City of Hope app on your mobile device. Additionally, you will need access to the internet through a Wi-Fi or cellular data connection.

*At the time of your appointment if you have not signed up for a MyCityofHope account, your provider will text or email you a visit link before your appointment.

How Do I Schedule A Hope Virtual Televisit With My Provider?
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Your health care team will work with you to schedule your Hope Virtual televisits. Not all types of care are appropriate for a televisit via Hope Virtual. Depending on the need, an in-person visit may still be required.