Before Your Hope Virtual Televisit
Prior to your first Hope Virtual televisit, you will need to create a free MyCityofHope account if you do not already have one.
On your smartphone, tablet or mobile device (recommended):
Step 2: If you do not yet have a MyCityofHope account, you can sign up by clicking on "Log in" and “Sign up Now” on the login screen of the City of Hope app.
Step 3: Remember to save your login information. You will receive an appointment reminder in your MyCityofHope account. You will additionally receive a reminder text message if you opted to receive text messages.
On your computer:
Step 1: If you do not yet have a MyCityofHope account, navigate to MyCityofHope.org and click on “Sign Up Now".
Step 2: Remember to save your login information. You will receive an appointment reminder in your MyCityofHope account. You will additionally receive a reminder text message if you opted to receive text messages.
Starting Your Televisit
When it’s time for your Hope Virtual televisit:
Step 1: On the day of your scheduled visit, log into the City of Hope app on your mobile device or your MyCityofHope account on your computer and click on the “Visits” section located in the menu bar. *
Step 2: We suggest connecting to your appointment at least 15 minutes before your scheduled time to ensure your video, audio and internet are working properly. You may login as early as 30 minutes prior to the visit to ensure you are ready.
Step 3: Once you are logged in, tap "Begin Visit" to be let into the waiting room for your scheduled appointment.
Step 4: You may receive a phone call from your care team 15 minutes prior to your appointment to gather some general information before meeting with your provider.
Step 5: Begin your visit with your provider.
If you do not have a MyCityofHope account at the time of your appointment, you will receive a text message or email with a link to join your Hope Virtual televisit with your provider.
If you experience any technical problems, contact the Technical Support line at 844-777-4673.
Learn More About Preparing For Your Virtual Visit
Video: Now that you have your televisit scheduled, here are a few steps you can take to ensure you have a seamless experience with your provider.
Patient Guide: A step-to-step guide to help you prepare for your televisit.
The MyCityofHope patient portal allows you to easily manage your Hope Virtual and in-person appointments, in addition to receiving information about your health online. MyCityofHope provides secure access to your personalized Hope Virtual televisit, appointment notes, after visit summaries and lab results, all in one place
With MyCityofHope, you can:
- Request medical appointments.
- Connect to Hope Virtual televisits.
- View your health summary from the MyCityofHope electronic health record.
- View test results.
- Request prescription renewals or refills.
- Access trusted health information resources.
- Communicate securely with your care team.
Your care team may ask you to upload a photo to the MyCityofHope patient portal. Here's how.
You will need to create or use your existing MyCityofHope account* to connect to your appointment. You can also access appointments via the City of Hope app on your mobile device. Additionally, you will need access to the internet through a Wi-Fi or cellular data connection.
*At the time of your appointment if you have not signed up for a MyCityofHope account, your provider will text or email you a visit link before your appointment.
Your health care team will work with you to schedule your Hope Virtual televisits. Not all types of care are appropriate for a televisit via Hope Virtual. Depending on the need, an in-person visit may still be required.